Privacy Policy
How we collect, use and protect your personal information.
1. Who we are
This policy explains how Protégé Power handles your personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA). It applies to protegepower.co.za, our quotes, site visits and installations.
- Responsible party: Protege Power (PTY) Ltd Registration no. 2015/214131, trading as Protégé Power
- Address: 84 Stamvrug Street, Val De Grace, Pretoria, 0184
- Information Officer: Willem Fourie, willem@protegepower.co.za, +27 12 817 2222
Our PAIA manual, which explains how to request records we hold, is available on request from the Information Officer.
2. What we collect
We collect only what we need to quote, install and support your system.
| Where | What we collect |
|---|---|
| Solar calculator and quote request form | Name, phone number, email address, physical address, the type of enquiry, any message you write, and the figures from your estimate (your monthly electricity spend and the system we estimate for it) |
| Client support form (existing clients) | Name, company, phone number, email address, the address of your system, your Protégé invoice number, details of your system, and your description of the fault |
| Contact form, email, phone, WhatsApp | Name, contact details and anything you tell us in your message |
| Online lead platforms (for example Procompare) | Your name and the details of the enquiry you made on that platform |
| Site visits and proposals | Property address, roof and electrical details, photos of your installation site, electricity usage and bills |
| Installation, finance and after-sales | ID or company registration number where necessary, billing details, finance application details where you choose a payment plan, warranty and service records |
| Website use | IP address, device and browser type, pages visited, whether you used the calculator or tapped the call or WhatsApp buttons, and cookie data (see section 6) |
| Google Ads | If you reach our website from a Google ad, the Google click identifier in the web address (gclid, gbraid or wbraid), which we store in your browser for 90 days and add to your enquiry |
Where you are a business client, we may also collect the names and contact details of your staff who deal with us.
3. Why we use it
We use your information only for the purposes below, and on the lawful grounds POPIA allows (section 11).
| Purpose | Lawful ground |
|---|---|
| Preparing your estimate or quote and contacting you about it | Steps you asked us to take before a contract |
| Site assessments, installation, Certificates of Compliance, warranties and maintenance | Performing our contract with you |
| Arranging finance or payment plans you request | Performing the contract; your consent where the finance provider requires it |
| Invoicing, tax records, electrical compliance records | Legal obligations (e.g. tax and electrical regulations) |
| Handling your support and maintenance requests: logging the ticket, assigning a technician, and recording the hours worked and materials used | Performing our contract with you, including warranty and maintenance obligations |
| Answering your enquiries | Our legitimate interest in responding to you |
| Sending you offers and news about our products | Your consent (see section 4) |
| Working out which Google ads lead to real enquiries and customers, so we can report this back to Google and improve our advertising | Our legitimate interest |
| Improving and securing our website | Our legitimate interest |
We do not sell your personal information.
4. Marketing
We send marketing by email or electronic message only if you have ticked the optional marketing box on our quote form, or if you are an existing customer and we are telling you about similar products or services (POPIA section 69). The marketing box is never ticked by default.
Every marketing message includes our details and an easy way to unsubscribe. You can also opt out at any time by emailing willem@protegepower.co.za. Opting out does not affect quotes, service or warranty communication.
5. Who we share it with
We share your information only with parties who need it to do their part, and who must protect it under a written agreement or their own binding terms (POPIA sections 20 and 21).
- Our enquiry system (Lead Manager): your enquiry or support ticket is stored on our own system, hosted with our South African hosting provider, Afrihost, and is visible only to our staff. Alert emails about new enquiries and support tickets, and the confirmation email we send you, go through our own email service. Support tickets are not copied to Google or any other third party
- Google: we use Google Tag Manager and Google Analytics to see how the website is used, and a Google-based tool that keeps a copy of each enquiry (name, contact details, message and, if present, your Google ad click identifier) so we can mark which enquiries became customers and report that back to Google Ads
- Online lead platforms: such as Procompare, where you asked them to pass your enquiry to us
- Finance providers: only when you apply for a payment plan
- Equipment suppliers and manufacturers: to register warranties
- Subcontracted installers and electricians: to carry out work at your property
- Our IT, hosting and accounting providers
- Authorities: where the law requires it
Information sent outside South Africa. Google may process and store data in other countries, including the United States and the European Union, and some of our other service providers may store data abroad. We only send information to countries or providers bound by data protection laws or agreements substantially similar to POPIA, as section 72 requires.
6. Cookies and similar technologies
Our website uses cookies and similar technologies, which are small pieces of data stored on your device.
- Essential: these make the site and the solar calculator work.
- Analytics: Google Tag Manager and Google Analytics help us see how visitors use the site, for example which pages are visited and whether the calculator, call and WhatsApp buttons are used.
- Advertising: if you arrive from a Google ad, we keep the Google click identifier in your browser’s local storage for 90 days, so that an enquiry you make later can be linked to the ad that brought you.
You can block or delete cookies and stored site data in your browser settings. Some parts of the site may not work without essential cookies.
7. Security and how long we keep it
We protect your information with access controls, password-protected systems, secure hosting and staff confidentiality obligations. If we believe your information has been accessed without authorisation, we will notify you and the Information Regulator as soon as reasonably possible (POPIA section 22).
| Information | How long we keep it |
|---|---|
| Quote requests that do not lead to a sale | 24 months, then deleted |
| Customer, installation and warranty records | For the life of the warranty |
| Support tickets and maintenance records | For the life of the warranty |
| Invoices and financial records (including hours and materials billed) | 5 years, as tax law requires |
| Marketing list | Until you unsubscribe |
| Google ad click identifier in your browser | 90 days |
8. Your rights
Under POPIA you may:
- ask whether we hold your personal information, and request a copy of it
- ask us to correct or delete information that is wrong, outdated or no longer needed
- object to us processing your information, including for marketing
- withdraw your consent at any time
- complain to the Information Regulator
To use these rights, email our Information Officer at willem@protegepower.co.za. We will reply within 30 days. Requests for records are handled under our PAIA manual.
Complaints: if you are unhappy with how we handled your information, please contact us first. You can also complain to the Information Regulator at inforegulator.org.za or POPIAComplaints@inforegulator.org.za.
Changes to this policy: we may update this policy. The latest version will always be on our website, with the date it was last updated: 29/10/2026.